Yes - we ship worldwide. We offer FREE Domestic and International Shipping with tracking with order above $49.
And $7.95 shipping cost with orders below $49.
For Non-US Customers: Please note that customs policies and import duties vary widely for international orders outside of the United States. Your local customs office can assist with any customs duties outside of our control.
Standard Shipping Times
United States: 5 - 20 days
United Kingdom: 5 - 15 days
Canada: 16 - 30 days
Australia: 6 - 15 days
Europe: 5 - 20 days
Latin America: 15 - 30 days
Other Countries: 15 - 30 days
Orders take 3-6 business days to process after placing the order before shipping out. We do not ship out on weekends.
For US Customers: The delays and backlogs from last year due to the COVID-19 pandemic are still continuing. The holiday season increased the backlogs due to high volume of sales everywhere. Please track your parcels through the tracking link sent to you. If you have not received your parcel after allowing a few additional days due to the USPS situation, please let us know and we will assist you.
Please see the article from NPR should you want to know more about the current situation with USPS.
Primarily, we ship out from fulfillment centers in the United States, Eastern Asia, and Western Europe. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless of how far they go.
When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.
If you have trouble finding your tracking information, please contact firstname.lastname@example.org for assistance.
Currently, we can only offer one standard shipping option. Please see our shipping section page for more detailed information on shipping times by zone.
I received 1 item, where is the rest? - (When there are separate packages for an order)
We're glad to hear your first package has arrived and hope you liked it.
Since you’ve ordered multiple items, our handling team on the manufacturing site sometimes puts it in separate packages to maintain its quality. This is the reason why these are being shipped out to you in separate packages on different timelines.
Your other items are surely in transit to your location!
If you noticed that your shipping address is incorrect, please be sure to contact us right away! We still can update it if the order has not been shipped yet. Once the order has been shipped, we are unable to change it anymore so please double check it before submitting an order.
In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
If you have any other questions, feel free to contact us at email@example.com. Our support is available on business days from Mondays to Fridays at 9 am - 5 pm PST. Thank you for your patience.
Returns & Refund
Once your order has been placed we are unable to cancel it. if you need to change delivery information, please contact us right away at firstname.lastname@example.org. Once the order is processed we will be unable to make any changes.
For sudden instances or cases, we will make it up to you by sending a replacement. We take great care in selecting the manufacturers of our curated collection. If you discover a flaw or fault in the item, please contact us within the first 48 hours of receiving it.
We regrettably do not offer returns or exchanges. However, for products that are defective or damaged during shipping, please contact us right away and we will work on reshipping you our items.
Please contact us within 48 hours from when an order arrives at your address.
Please feel free to contact us at email@example.com.
If you are unsatisfied with your order - please contact our support and we will do our best to help you out!
We recommend using these types of cards on all your transactions.
Visa, Mastercard, American Express
Please note that all credit card payments are processed using 3D Secure (3DS), a payment authentication system to protect you against unauthorized use when you shop with us. One-Time Password (OTP) is sent to your mobile number for authentication. Please contact your issuing bank regarding your card's enrollment for OTP.